Wed rather hire a person with the spirit to serve and. Our spirit to serve our customers, associates, and. A wonderful family the marriotts and grateful employees. The spirit to serve by marriott, jw and a great selection of related books, art and collectibles available now at. In the bestselling tradition of the hp way, the spirit to serve describes how one of the most successful businessmen of the twentieth century built the marriott enterprise from a respectable. The spirit to serve marriotts way is a book by the owner of marriott industries and is about the foundation on which the empire exists and all the lessons learned by bill marriott on his journey in becoming worlds one of the best in the lodging industry. This book is packed full of the service industrys allimportant success information. This little book contains some two dozen recent anecdotes from a diverse collection of marriott associates. Wed rather hire a person with the spirit to serve and train them to work in a hotel, then take on someone who knows the hospitality business and try teaching them to enjoy serving a guest. Our books, records, and reports are only as accurate as the data. W brown, kathy ann and a great selection of related books, art and collectibles available now at.
J willard marriott, jr kathi ann brown in the bestselling tradition of the hp way, the spirit to serve. Being part of marriott international means being part of a proud history and a thriving culture. Our tradition of integrity business conduct guide marriott hotels. As we change and grow, the beliefs that are most important to us stay the sameputting people first, pursuing excellence, embracing change, acting with integrity and serving our world. It is a pillar of our company that myself and our restaurant council team in the atlanta area are extremely passionate about. In the bestselling tradition of the hp way, the spirit to serve.
Thats why we hire friendly associates and train technical skills. The paperback of the the spirit to serve marriotts way by j. Marriotts reputation for superior customer service dates back to j. Some of our marriott international headquarters associates helping construct a playground.
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